> communications channel

Support

Q: How do I cancel my subscription?

iOS: Settings > Apple ID > Subscriptions > REGIME > Cancel. Android: Google Play > Payments & subscriptions > Subscriptions > REGIME > Cancel.

Q: How do I delete my account and all data?

Settings > Dossier > Delete Account. Permanently removes all data within 30 days. Export first via Settings > Dossier > Export Data.

Q: The AI plan doesn't match my dietary restrictions.

Update your allergy and dietary information in Settings > Interrogation Room. Always verify meal plans. Contact support@regime.app for dangerous suggestions.

> report to command

[email protected]

Response time: within 48 hours. Include your account email and a description of the issue. For data deletion requests, responses guaranteed within 30 days per GDPR.

> frequently asked questions

Is the AI actually being mean to me?

Yes, by design. REGIME uses an intentionally authoritarian AI personality with three intensity levels: Mentor (mild sarcasm), Sergeant (firm discipline), and Tyrant (maximum harshness). This is a motivational and entertainment tool, not therapy.

If the tone causes genuine distress at any time, use the Safe Word feature in Settings. This immediately drops the AI character and presents support resources. You are always in control.

How do I cancel my subscription?

iOS: Settings → Apple ID → Subscriptions → REGIME → Cancel Subscription.

Android: Google Play → Menu → Payments & subscriptions → Subscriptions → REGIME → Cancel.

Subscriptions are managed by Apple/Google, not by REGIME directly. Cancel at least 24 hours before renewal to avoid the next charge. Premium access continues until the end of the current billing period.

How do I delete my account and all data?

Go to Settings → Dossier → Delete Account. This permanently removes all your personal data, plans, task history, and compliance records within 30 days.

Before deleting, export your data via Settings → Dossier → Export Data (GDPR-compliant JSON). Deletion is irreversible — there is no recovery.

The AI plan doesn't match my dietary restrictions.

Make sure your allergy and dietary information is up to date in Settings → Interrogation Room. The AI uses your profile data to personalize plans, but may occasionally generate unsuitable suggestions.

Always verify meal plans against your actual dietary needs. REGIME is not a substitute for a registered dietitian. If you encounter a potentially dangerous suggestion, report it to [email protected] immediately.

I lost my streak or rank unfairly — can it be restored?

Streak and rank data is calculated automatically by the system. In cases of verifiable technical issues (app crash, server error during submission), contact [email protected] with your account email and the date of the incident.

We do not restore streaks for missed tasks, intentional skips, or timezone changes. The system remembers everything. So does the AI.

How do I restore my subscription on a new device?

Log in with the same account you used when purchasing. If premium access doesn't restore automatically, go to Settings → Subscription → Restore Purchases.

If the issue persists, contact [email protected] with your account email and the order ID from your App Store or Google Play receipt.